REFUND & RETURN POLICY
Refund And Return Policy
VMK Overseas Private Limited
Applies to: All International Buyers
1. General Policy
All sales are considered final upon shipment. Due to the nature of international trade and our strict quality assurance processes, VMK Overseas does not accept returns or offer refunds, except in rare and verifiable cases of genuine product defects.
2. Non-Returnable Items
Returns will not be accepted for the following:
Change of mind after order confirmation
Delays due to customs clearance, port congestion, or third-party logistics
Minor quality variations within accepted industry tolerance levels
Improper storage or handling after delivery
Perishable products unless spoilage is proven on arrival with third-party inspection
3. Conditional Refunds (If Any)
Refunds will only be considered if:
Product is proven defective or damaged upon arrival, and
The buyer notifies VMK Overseas within 72 hours of receipt with full supporting evidence (photos, videos, lab reports if required)
If VMK Overseas accepts the claim, we will:
Offer a replacement or credit note for future orders, at our sole discretion
Process partial or full refunds within 30 days, excluding shipping, taxes, and bank fees
4. Shipping and Risk Responsibility
All shipments are made under agreed Incoterms (e.g., FOB, CIF, EXW), which define the risk transfer point.
Once goods are handed over to the buyer’s forwarder or port authority, VMK Overseas is not liable for delays, damages, or losses.
Insurance claims must be raised by the buyer directly with the shipping or insurance company.
5. Inspection & Acceptance
Pre-shipment inspection is encouraged. If required, third-party inspection can be arranged at buyer’s cost.
Acceptance of goods at the destination confirms buyer’s acknowledgment that products are received in acceptable condition.
6. Dispute Resolution
Any disputes will be handled first through amicable negotiation.
Failing which, the matter will be subject to jurisdiction of Indore, India]Courts, in accordance with Indian laws.